Cosmx Guide On-boarding Agreement

This Guide Agreement (“Agreement”) is entered into between Cosmx (“the Company”) and me, the undersigned Guide (“I”, “me”, or “my”). By signing below, I confirm that I have read, understood, and agreed to the following terms and conditions:

1. My Engagement

1.1 I acknowledge that I am being onboarded as an independent service provider and not as an employee, partner, agent, or representative of Cosmx.

1.2 I agree that Cosmx is a platform that connects me with users (“Seekers”) and does not control or guarantee the content or outcome of my services.

2. My Obligations

I agree to:

2.1 Provide only accurate and truthful information regarding my identity, qualifications, certifications, and experience.

2.2 Deliver services ethically, responsibly, and with professional integrity.

2.3 Not provide medical diagnoses, prescribe drugs, or give financial or legal guarantees unless I am duly licensed and lawfully permitted to. I shall also honestly and expressly disclose details of any criminal antecedents relating to me and/or any criminal/civil cases filed against me (both pending and disposed).

2.4 Maintain strict confidentiality of all Seeker information. I also undertake to delete all data relating to the subscribed user immediately within a period of 24 hours (maximum) upon receipt of any such request for deletion either from the Platform or the Seekers.

2.5 Comply with all applicable laws, rules, regulations, and codes of conduct.

2.6 I undertake to report all activities that are in violation of the User Guide Agreement and aimed at solicitation of sexual advices, child abuse, any personally provocative advances and/or religious/community/caste hate related comments. The list is not exhaustive and shall extend to other code of ethics and community guidelines in force and that may be applied at a later stage by any statutory enforcing agency.

3. Verification

3.1 I understand that Cosmx, through its verification partner On-Grid, will conduct identity, address, and criminal record checks prior to onboarding.

3.2 I agree that Cosmx relies on the documents I provide in good faith but does not guarantee authenticity.

3.3 I accept full responsibility and liability for any misrepresentation or falsification of documents or qualifications, and I agree to indemnify Cosmx for any resulting claims or damages.

4. Pricing & Payments

4.1 I acknowledge that the Platform base price for a 15-minute session is INR 499 (exclusive of GST). I may set my own pricing above this base, but I must always offer sessions in 15, 30, and 60-minute durations.

4.2 I agree that 30-minute sessions will carry an auto-applied 10% discount, and 60-minute sessions at 20% discount, over the 15-minute rate.

4.3 I agree that Journeys (3–5 sessions) and Masterclasses must follow Platform-prescribed pricing rules.

4.4 I understand that payments are routed through Cosmx-approved payment gateways, and Cosmx will deduct its commission/fees before remitting amounts due to me.

4.5 All reconciliations with respect to current month’s Guide earning will be done in the first week of subsequent month and the guides shall be provided with a statement of such reconciliation on the Guide dashboard. This clause shall accordingly guide the payment structure for the respective Guides.

5. Cancellations, Refund and Rescheduling

5.1 If I cancel or reschedule more than 48 hours before a scheduled session or masterclass, I may do so without penalty, provided Seekers are notified immediately with an option for the Seekers to either reschedule without any charges and/or seek full refund.

5.2 If I cancel a session, journey session, or masterclass between 24 and 48 hours before it is scheduled to begin, I agree to pay a penalty equal to 100% of the list price, which will be deducted from my payout. Seekers shall have a right to receive a full refund.

5.3 If I cancel less than 24 hours before a scheduled session or masterclass, I agree to pay the full value of the session, in addition to a 100% list price penalty, and Seekers shall receive a full refund.

5.3 If I fail to show up for a session or masterclass, a 2-minute grace period applies. After the grace period, I acknowledge that Seekers will receive a full refund in the form of Cosmx coins, and I will forfeit my fee and pay a 100% list price penalty.

6. Seeker Cancellations

6.1 If a Seeker cancels between 24 and 48 hours before the scheduled session, I will receive 50% of the amount paid by the Seeker; the remaining 50% will be refunded to the Seeker. One reschedule is permitted; additional cancellations will result in forfeiture of the amount paid by the Seeker.

6.2 If a Seeker cancels less than 24 hours before the scheduled session or masterclass, I will be paid as if the session or masterclass occurred. No reschedules will be allowed.

6.3 I understand that for masterclasses, the session will continue if at least one Seeker attends.

7. Rescheduling Restrictions

7.1 I shall only reschedule sessions or journey sessions more than 48 hours before the scheduled start time.

7.2 I shall not reschedule masterclasses under any circumstances.

8. Confidentiality & Data

8.1 I will maintain confidentiality of all Seeker information obtained during sessions.
8.2 I will not record, store, share, or disclose Seeker data without explicit written consent.
8.3 I acknowledge that Cosmx processes personal data in accordance with its Privacy Policy.

9. Non-Diclosure of Platform Information :

9.1 Product / Platform Design / Seekers Database form the backbone of the Company and hence norms for their usage are very important. The Guide should ensure that they use only approved softwares and take back-up of all important data. Uses that threaten the integrity of the Platform, the privacy of others, or that are otherwise illegal, are hence forbidden. The Platform reserves the right to access and monitor all messages and files on its system, including information regarding Guide Internet uses, as and when deemed necessary and appropriate. The Product / Platform Design / Seekers Database shall be used in an effective, ethical and lawful manner.

9.2 The Guide understands that protection of all confidential information is essential. The Guide shall be committed to protecting business and personal information of a confidential nature obtained from Seekers, Platform clients, associates and employees. “Confidential Information” includes all trade related information, trade secrets, confidential and privileged information, customer, legal, scientific, technical data and specifications that are provided to or made available to the Guides by the Platform to facilitate their work or that the Guide is able to know or has obtained access by virtue of the Guide-On Board/Engagement Agreement/ or its position with the Platform.

9.3 Confidential Information may take many forms. An oral presentation about the Platform’s product or development plans may contain protected trade secrets. A clientele list or employee list may be a protected trade secret. A demo of a developing version of the Platform’s new product may contain information protected by trade secret and copyright laws. The Same Product / Design / Business Model cannot be used / replicated by the Guide for any other purpose other than for the purpose of the services provided by the Platform. The information so received during the subsistence of the Guide-On Board/Engagement agreement relating to the Product / Design / Business Model cannot be shared with other who are not a part of the Platform. The legal department can enforce a non-Disclosure agreement to fit any particular situation that may arise at a later stage, and will co-ordinate appropriate execution of such agreements on behalf of the Platform. Even after a non-Disclosure agreement is in place, a Guide should accept only the information necessary to accomplish the purpose of receiving it, such as a decision on whether to proceed to negotiate a deal or execute a particular task. If more detailed or extensive confidential information is offered and it is not necessary, for the Guide immediate purposes, it should be refused.

9.4 The Guides should never attempt to obtain a competitor’s information by improper means, and they should especially never contact a competitor regarding their confidential information. It is important to take extra care when dealing with competitors. It is inevitable that parties herein and competitors will from time to time, meet, talk and attend the same industry or association meeting. In all contacts with competitors, Guides shall not discuss pricing policy, contract terms, costs, Platform’s marketing and product development plans, surveys and studies and other proprietary and confidential information. Discussion of these subjects or collaboration on them with competitors can be illegal. In summary, Guides should disassociate themselves and the parties from participation in any possible illegal activity with competitors, confine communication to what is clearly legal and proper.

10. Intellectual Property

10.1 Any original materials or content I create remain my intellectual property.

10.2 I grant Cosmx a limited license to use my profile, likeness, and content for Platform promotion.

10.3 Whereas I acknowledge that the Platform layout, brand name, trademark and copyright on logo and the product design shall not be used by me outside the platform and I have no right or claim over the same and are the exclusive property of the Platform.

11. Limitation of Liability

11.1 I accept that I am solely responsible for the services and advice I provide to Seekers.

11.2 I agree to indemnify and hold harmless Cosmx, its affiliates, and employees from any claims, damages, or liabilities that may arise from my services.

12. Termination

12.1 Cosmx may suspend or terminate my account if I violate this Agreement, misrepresent my qualifications, engage in unethical practices and/or hide or fail to make complete disclosure of any information that is expressly sought.

12.2 Either parties shall have a right to terminate this Agreement with 15 days’ written notice.

12.3 Termination will not affect outstanding payment obligations.

13. Governing Law

This Agreement shall be governed by the laws of India, and disputes shall be subject to the exclusive jurisdiction of the courts in Mumbai, India.

14. Entire Agreement

I agree that this Agreement contains the complete understanding between me and Cosmx and supersedes any prior discussions or communications.

15. Acknowledgment of Terms

I understand that Cosmx may amend this policy based on operational requirements, platform usage, or business needs.
I confirm that I have read, understood, and agree to comply with all the terms of this policy. I understand that failure to comply may result in penalties, adjustments to my payout, or suspension/termination from the Cosmx platform.

16. My Conduct

I agree to:

Treat all Seekers with respect and dignity.
Not harass, abuse, discriminate against, or behave inappropriately towards Seekers.
Not solicit Seekers outside the Platform for personal or commercial gain.
Never prescribe or suggest prescription drugs.

Auto checkbox by the Guide:

Name: _______________________
Date: ________________________