Introduction

Welcome to Cosmx (“hereinafter referred to as the Platform”). By accessing and using our Platform, you (“Seeker” if availing services, or “Guide” if offering services) agree to be bound by these Terms and Conditions (“Terms”) and acknowledge our Privacy Policy. If you do not agree, you should not use the Platform.

This Platform is owned and operated by  Sobreva Ventures Private Limited (“us” “We”, “the Company” or “Cosmx” which also includes its affiliates). The Platform may be provided or be accessible via multiple websites or applications whether owned and/or operated by us or by third parties, including, without limitation, the website www.cosmx.app and its related apps.

Following Terms and Conditions (the "Agreement") govern your access and use of our online platform through which consulting, information related to Astrology, Fortune Telling, Numerology, Vastu & Energy Alignment, Interpretive Sciences, Healing & Energy Work, Life Coaching, Wellness & Counselling, Therapy and other allied sciences are administered and accessible to any person.

By accessing or using the Platform, you are entering into this Agreement. You should read this Agreement carefully before starting to use the Platform. If you do not agree to be bound to any term of this Agreement, you must not access the Platform.

When the terms "we", "us", "our", “company” or similar are used in this Agreement, they refer to any company that owns and operates the Platform (" Sobreva Ventures Private Limited ").

General Description

The Platform is an internet-based portal having its existence on World Wide Web, Application and other electronic medium and provides a platform for obtaining Astro Wellness through engagement of services of verified practitioners offering consultations across various interpretive sciences, energy work, coaching and therapy domains. A brief description of the services offered but not limited to are as hereinbelow:

• Astrology 

• Tarot

• Fortune Telling 

• Numerology

• Vastu & Energy Alignment 

• Healing & Energy Work 

• Life Coaching 

• Wellness & Counselling 

Definitions

• “Seekers”: Registered users who seek or book consultations and services offered on the Platform.

• “Guides”: Verified practitioners, coaches, therapists, healers, and consultants providing services listed on the Platform.

• “Services”: Includes any consultation, session, reading, guidance, or practice offered under categories such as Astrology, Tarot, Fortune Telling, Numerology, Vastu & Energy Alignment, Interpretive Sciences, Healing & Energy Work, Life Coaching, Wellness & Counselling, and other related fields.

• “Platform”: The Cosmx website, mobile application, and associated services.

Eligibility

• You must be at least 18 years old to create an account.

• Seekers booking mental health, wellness, or therapy-related services must ensure they are of legal consenting age in their jurisdiction.

• Guides must provide accurate qualifications, certifications, and legal documentation for verification before listing services.

Scope of Services

• The Platform acts as a marketplace connecting Seekers with Guides.

• We are not responsible for the content, advice, interpretations, or claims made during Guide sessions. All services are intended for guidance, personal growth, and well-being support, not as replacements for licensed medical, legal, or financial advice.

• Some categories, like Wellness & Counselling or Mental Health, may involve licensed professionals. Seekers must confirm the credentials of their chosen Guide.

User Responsibilities

For Seekers:

• Provide accurate booking and payment information.

• Use services responsibly and understand that outcomes are subjective and cannot be guaranteed.

• Seek appropriate professional help in situations of medical or psychological emergencies; the Platform is not a crisis intervention service.

• To provide current, complete and accurate information about himself as prompted to do so by the Website. 

• The Seekers must not impersonate another person while providing their personal data.

• To maintain and update the above information as required and submitted by you with the view to maintain the accuracy of the information being current and complete.

For Guides:

• Provide truthful information about qualifications, skills, and domains of practice.

• Deliver services ethically, respecting confidentiality and professional boundaries.

• Avoid providing medical diagnoses or financial/legal guarantees unless professionally licensed and lawfully permitted.

Payments and Pricing

• All service fees are displayed on the Platform and are to be paid to the Platform in advance through approved payment gateways.

• The Platform may charge a commission on Guide earnings, details of which will be outlined separately.

• Refunds may be issued only under specific circumstances (e.g., non-delivery of service, technical malfunction) in accordance with our Refund Policy.

• The services availed by the Seekers and those provided by the Guides are intended for personal use only and any and all agreements and conditions of use are completely non-transferable.

Confidentiality & Privacy

• Both Seekers and Guides agree to maintain confidentiality regarding sessions.

• Guides must not share personal details of Seekers without consent.

• The Platform collects and processes personal data in line with its Privacy Policy.

• Seekers have the right to request deletion of the data. Exercise of such right must be expressly brought to the notice of the Guides as outlined in the Data Protection and Privacy Policy.

Code of Conduct

• No harassment, abuse, or inappropriate behavior will be tolerated.

• Content that promotes hate speech, discrimination, or misinformation is prohibited.

• Any violation may result in account suspension or termination.

Disclaimers

• Services offered on this Platform are meant for guidance, self-development, and supportive purposes only.

• The Platform does not guarantee any outcomes, results, or accuracy of predictions in interpretive sciences, fortune-telling, or spiritual practices.

• Mental health, therapy, wellness and financial well-being services provided by Guides must not be substituted for emergency psychiatric, medical care or to be construed as expert advice on financial management and planning.

Limitation of Liability

• The Platform is not liable for actions, advice, or claims made by any Guide.

• Seekers engage in services at their own discretion and risk.

• To the fullest extent permitted by law, the Platform disclaims liability for damages, losses, or disputes arising from services delivered.

Account Suspension & Termination

• The Platform reserves the right to suspend or terminate any account for violations of these Terms, fraudulent activity, or any misuse of services.

• Guides found misrepresenting credentials or engaging in unethical practices may face permanent removal.

• The Platform reserves its right to terminate the accounts of both Guides and Seekers who are found to be engaging in conversations relating to inter-se intimacy or solicitation of sexual services of any sort, child abuse, dating or matchmaking provocative comments and/or religious hate comment. Such rights shall be exercised without notice and may be reported to appropriate authorities, if required.

Intellectual Property

• All Platform content, branding, trademark and technology remain the sole property of Cosmx.

• Guides retain intellectual property rights over their original material but grant the Platform a limited license to promote their services.

Force Majeure

1. If either of the users is prevented or delayed from or in performing any of their obligations under the terms of use by force majeure events such as acts of God, war, riots, strikes, or any order of the local/state/central government etc., then such user may notify the other party of the circumstances constituting the force majeure and of the obligation, the performance of which is thereby delayed or prevented and the performance of which is thereby delayed or prevented, and the party giving notice shall thereupon be excused from the performance or punctual performance, as the case may be, of such obligation for as long as the circumstances of prevention or delay may continue. The above circumstance shall include a situation in the nature of digital shutdown, malware attacks, internet blockages, cyber-attack or other events of similar nature.

2. If by virtue of the preceding sub-clause either of the user shall be excused from the performance or punctual performance of any obligation for a continuous period of two months, then either of the user may at any time thereafter and, provided such performance or punctual performance is still excused, by notice to the other, terminate the Agreement.

Governing Law & Jurisdiction

• These Terms are governed by the laws of India.

• Any disputes will be subject to the exclusive jurisdiction of the courts located in Mumbai, India.

Notices 

Except as otherwise stated in these Terms of Service, all notices to a party shall be in writing and shall be made via email. Notice shall be deemed given 72 hours after an email is sent, to member at the address provided by seeker in the Registration Data and to the Platform at the email address set forth below:

Email ID: support@cosmx.app

Modifications

• The Platform reserves the right to modify these Terms at any time. Updated Terms will be posted on the Platform, and continued use indicates acceptance of the changes.