Introduction

This Pricing Policy governs all services offered by Guides on our platform, including 1:1 Sessions, Journeys (multi-session packages), and Masterclasses. All prices mentioned are exclusive of applicable taxes.

1:1 Sessions

• Available Durations: 15, 30, and 60 minutes.

• Base Pricing (Starts at INR 499 and shall vary as per Guide’s personal tariff) :

  • 15 minutes: Minimum INR 499 (exclusive of GST).

  • 30 minutes: Calculated at a 10% discount on the equivalent 15-minute rate.

  • 60 minutes: Calculated at a 20% discount on the equivalent 15-minute rate.

• Guide Pricing Flexibility:

  • Every Guide must offer all three duration options.

  • Guides may set their prices at or above the minimum base rate.

  • The discounted structure (10% for 30 min, 20% for 60 min) will automatically apply.

Example (Base Rate INR 499 for 15 min):

• 15 min = INR 499

• 30 min = (2 × 499) - 10% = INR 898 approx.

• 60 min = (4 × 499) - 20% = INR 1,597 approx.

Journeys (1:1 Multi-Session Packages)

• Available Formats: Sets of 3, 4, or 5 sessions.

• Session Length Options: 30 minutes or 60 minutes each.

• Pricing Calculations:

  • Based on the discounted session rate applicable (30 min = 10% discount, 60 min = 20% discount).

  • A further 10% discount applied on the total aggregate price of the package.

• Validity: All Journey packages must be completed within 60 days of the start date, including any rescheduling.

Example (Base Rate INR 499):

• 30 min Journey of 3 sessions: (3 × 898) - 10% = INR 2,424 approx.

• 60 min Journey of 5 sessions: (5 × 1,597) - 10% = INR 7,187 approx.

Masterclasses (Group Sessions)

• Format: Group learning with up to 10 attendees.

• Duration: Fixed at 60 minutes.

• Base Pricing starts at INR 99 per attendee (exclusive of GST) and shall vary as per Guide’s personal tariff.

• Guide Moderation Rights: Guides can mute, block, or remove disruptive participants to maintain a safe and productive learning environment.

2. General Terms

2.1 All prices displayed on the website are exclusive of applicable taxes.

2.2 Guides setting prices must adhere to the discount framework specified above.

2.3 The platform reserves the right to review, revise, or update this pricing structure at its discretion.

2.4 Any such changes will not affect confirmed and booked Sessions, Journeys, or Masterclasses.

3. Reschedule, Cancellation & Refund Policy Rescheduling

3.1 Rescheduling is unlimited with more than 48 hours’ notice before the session or journey start.

3.2 Within 24–48 hours of session start, only one reschedule allowed per seeker. Additional requests forfeit the full booking amount.

3.3 No rescheduling within 24 hours of the session. Guide cannot reschedule in any window.

4. Cancellation Policy 

4.1 Seeker cancels (>48hr): No penalty, full refund, unlimited changes per session and journey.

4.2 Guide cancels (>48hr): No penalty, unlimited rescheduling, session must occur if any seeker attends.

4.3 Seeker cancels (24–48hr): 50% refund to seeker, 50% paid to guide. Only one reschedule allowed per session and journey; subsequent cancellation forfeits full booking.

4.4 Guide cancels (24–48hr): Seekers receive full refund, guide pays full amount, and is penalized 100% of list price from payout wallet. No rescheduling allowed for guide; session continues with any seeker.

4.5 Seeker cancels (<24hr): No refund; guide paid as if session occurred. No rescheduling. Full value forfeited for cancelled sessions per-session.

4.6 Guide cancels (<24hr): Guide pays full value, penalized 100% list price from payout wallet. Coins/credits issued to seekers if guide is at fault.

5. No-show Policy

5.1 Guide no-show: 2-minute grace period, seekers get full refund in coins, guide forfeits fee, 100% penalty from guide’s payout wallet.

5.2 Seeker no-show: 5-minute grace period, guide is paid, seeker receives no refund unless at least one seeker joins; applies per session in journey.

6. Refund Mechanism

6.1 Refunds are issued pro-rata to the wallet immediately, and to the original payment source within 14 days if required.

6.2 Penalties and deductions are processed automatically based on timing and reason for cancellation/no-show.

6.3 Coins/credits issued to seekers if fault lies with the guide.

7. Special Notes

7.1 For journey bookings (multi-session), the above logic applies per session.

7.2 Sessions proceed if at least one seeker shows up, regardless of cancellations by others.

7.3 All rescheduling/cancellation requests must be made in writing or through the official portal.

7.4 The guide cannot reschedule at any time, only seekers may request rescheduling as permitted above.

7.5 Cancellation/no-show policies are enforced strictly and are non-negotiable outside of extenuating circumstances.